BRAVO ESPORTES - FREQUENTLY ASKED QUESTIONS (FAQ)
TO BETTER SERVE YOU, WE HAVE LIGSTED THE MOST COMMON QUESTIONS AND ANSWERS FROM OUR INTERNATIONAL CUSTOMERS BELOW.
1. How do we protect our customers?
We protect all information traveling from your computer, smartphone, or tablet straight to our servers. We make this possible using advanced data encryption techniques (TLS), complying with the highest online security standards. You can shop with peace of mind: your financial data is completely secure and private.
2. How do I track my order?
We will send your official tracking number directly to your email. You can easily track your package step-by-step through our website or any global postal tracking application.
3. How secure is the payment gateway?
Our checkout is powered by PayPal, one of the safest payment processors in the world. Your money is protected from the moment you purchase until your product arrives at your doorstep. We guarantee a 100% full refund if your product arrives damaged, defective, or fails to deliver.
4. What is the delivery timeframe?
For international orders, our standard delivery time takes between 10 to 18 business days after dispatch.
5. How long does it take to ship my order?
Products undergo strict quality control and are dispatched from our fulfillment hubs within 2 to 4 business days after your purchase is confirmed.
6. Where do the products come from?
Our specialized sports apparel suppliers and manufacturing hubs are primarily located across the United States, Asia, and Europe.
7. Can I pay in installments?
For international orders outside of Brazil, payments must be made in full at checkout via Credit Card or PayPal.
8. Is there a product warranty?
Yes. We offer a 7-day warranty for returns or exchanges starting from the day you receive your package if you find any manufacturing issues or defects.
9. What happens if my delivery is delayed?
Don't worry. All shipments are monitored daily. In the extremely rare event that your product does not arrive within 60 business days after shipping due to unexpected logistics issues, a 100% full refund will be processed immediately.
10. Will I be charged customs duties or import taxes?
Good news! For all US customers, orders are processed under the De Minimis Law (Section 321). This means international shipments valued under $800 USD are 100% duty-free and exempt from customs taxes. You will not face any hidden fees upon delivery.
